Refund policy

RETURNS AND REFUNDS

Eligible items may be returned if you contact Frida London within 14 days of receiving your order. You will then have a further 14 days to return the item.

Items must be unworn, unused, unaltered and returned with their original tags and packaging.

Customers are responsible for return delivery costs unless the item is faulty, damaged or incorrect. Please contact us before sending anything back so that we can provide the correct return instructions.

EXCHANGES

We do not currently offer exchanges by post.

If you need a different size or style, please return your eligible item in accordance with this policy and place a new order.

In-person exchanges may be arranged at our London studio by appointment, subject to availability.

REFUNDS AND STORE CREDIT

For an eligible return, you may choose a refund to your original payment method or Frida London store credit. Store credit is valid for 12 months from the date it is issued.

Standard-size made-to-order pieces follow our usual returns policy. Individually altered or personalised pieces cannot be returned because of a change of mind.

If an item is faulty, damaged, incorrect or not made according to the agreed specifications, please contact us with your order number and photographs. We will arrange an appropriate remedy and cover the reasonable return cost.

Your statutory rights are not affected.