Shipping & Returns

Every Frida London piece is carefully prepared and packaged by hand in London. Please read the information below before placing your order.

SHIPPING

UK DELIVERY

Tracked & Insured UK Delivery: £15

Estimated delivery for in-stock pieces: 2–4 business days.

Once your order has been dispatched, you will receive tracking information. A signature may be required upon delivery. Delivery times are estimates and may be affected by weekends, bank holidays or circumstances outside our control.

INTERNATIONAL DELIVERY

International delivery is not currently available through our online checkout. If you would like to place an international order, please contact us before purchasing so that we can confirm the insured delivery cost and estimated timeframe.

International customers are responsible for any customs duties, taxes or import charges applied by their country.

RETURNS

We hope you love your Frida London piece. If you wish to return an eligible item, please contact us through our Contact page within 14 days of receiving your order. You will then have a further 14 days to return it.

Items must be returned:

• Unworn and unused
• With all original tags attached
• In their original packaging
• Free from makeup, fragrance, marks or damage
• Without alterations or signs of wear

We reserve the right to reduce a refund if an item has been handled beyond what is reasonably necessary to examine it.

RETURN DELIVERY

Customers are responsible for return delivery costs unless an item is faulty, damaged or incorrect. We strongly recommend using a tracked and appropriately insured service, as Frida London cannot accept responsibility for returns that are lost or damaged in transit.

Please contact us before returning anything. Return instructions and the correct return address will be provided.

REFUNDS AND STORE CREDIT

For an eligible return, you may choose either:

• A refund to your original payment method
• Frida London store credit to use towards a future purchase

Store credit will be connected to your customer account and confirmed by email. It will remain valid for 12 months from the date it is issued and must be used before the expiry date shown in your confirmation.

When an entire order is cancelled, the original standard delivery charge will also be refunded where required by law. Any additional or upgraded delivery costs are non-refundable.

Please allow your bank or payment provider additional time to process refunds made to the original payment method.

EXCHANGES

Exchanges are subject to availability. Please contact us within 14 days of receiving your order and tell us which item or size you require. If the requested piece is unavailable, we will offer a refund or store credit instead.

MADE-TO-ORDER PIECES

To reduce waste and produce thoughtfully, selected Frida London pieces are made only after an order is placed.

Made-to-order pieces are available in our standard size range. They require approximately 2–3 weeks to create and dispatch. UK delivery then takes approximately 2–4 business days.

If a different production timeframe applies to your order, we will confirm this before accepting it.

Standard-size made-to-order pieces are covered by our usual returns policy. Please check our size guide carefully before ordering or contact us if you need help selecting your size.

PERSONALISED ALTERATIONS

If you request individual alterations or personalisation—such as a specific hem length, sleeve length or another agreed adjustment—the piece will be created specifically for you.

We will confirm the requested alterations and estimated production time before work begins. Once production has started, personalised pieces cannot be cancelled and are not eligible for change-of-mind returns, refunds or exchanges.

This does not affect your legal rights if an item is faulty, damaged or not made according to the specifications agreed with you.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every piece is carefully checked before dispatch. If your order arrives faulty, damaged or incorrect, please contact us as soon as possible and include your order number and clear photographs.

Where an item is confirmed as faulty, damaged or incorrect, Frida London will cover the reasonable return cost and arrange a replacement, repair or refund as appropriate.

Nothing in this policy affects your statutory rights.